General Information

At Autymate, LLC, a Tennessee Limited Liability Company ("Autymate," "Company," "us" or "we"), we respect and protect the privacy of visitors to our website, www.autymate.com, and the other websites under the Autymate.com domain (collectively, the "Sites"), and our customers who use our SaaS application integration platform, tools, mobile applications, educational systems, and related services (together with the Sites, the "Service"). This Privacy Policy ("Policy") explains how we collect, use, disclose and protect visitors' and customers' ("Users") information as part of the Service. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Sites and Services, whether or not you are a user of Autymate's SaaS application integration platform.
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Capitalized terms that are not defined in this Policy have the meaning given them in our Terms of Service. By using the Service, you do hereby warrant and represent that 1) you have read, understood, and agreed to all terms and conditions stated herein, including our Terms of Service, incorporated herein by reference, which governs the use of the Service, and 2) you are giving Autymate permission to use and store such information consistent with this Privacy Policy and our Terms of Service.

Personal Information We Collect

We collect Personal Information about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Information about you, or when Personal Information about you is automatically collected in connection with your use of our Services. Following is a description of the types of data we collect and the purposes of collection and processing.

Information We Collect Directly From You

Essential Account Data

We receive Personal Information directly from you when you provide it to us as part of creating an account, including at least:

Name
Email address
Password

These data are processed to provide you with Services and secure access to your account.

Optional Account Data

As part of creating and maintaining an account with us, you may voluntarily submit additional information, including:

Phone number
Role/Title
Company name
Company size
Username
Additional notification email addresses
Profile photo

Optional Account Data is used for various purposes:

Username, Company name, and profile picture are collected to identify yourself better and more quickly to other users on the site.
Phone number is processed so that we can communicate with you about the Services and contact you about Service announcements, updates, or offers.
Company title and company size are used by us to understand our user base and for direct marketing purposes.
Notification email address(es) are processed to provide notifications to you as part of the Service.
Providing badges and completion certificates as part of any learning or educational programs provided by Autymate.

Contact Information

We may collect contact information for both present and prospective customers, including name, address, phone number, title, and company name, from various sources, including offline marketing activities.
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We process this information for marketing purposes and to provide support to present and prospective customers.

Billing Information

We will also collect payment information for customers who pay by credit card and associate it with a Stripe Subscription ID. (We do not store any payment card information ourselves; payment card data is collected and retained by our sub processor for this information, Stripe. We retain only the Subscription ID).
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We will collect and maintain billing information (outside of the web site).
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For all paid customers, we maintain a record of Service subscriptions, invoices, and payments.
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Billing information and payment records are processed to provide Services to our paid customers and comply with legal and contractual requirements.

Connection Data

Suppose you access our Site or Service through a third-party connection or log-in or connect an application to Autymate. In that case, that third party you connected with may pass certain information about your use of its Service to Autymate. This information could include but is not limited to the User ID associated with your account, an access token necessary to access that Service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that third-party Service.
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Connection Data is processed to provide application connectivity, which is part of the Service.

Online Form, Email, and Chat Data

When you fill out an online form, for example, to subscribe to a newsletter or engage in email or online chat communications with us, you may voluntarily supply us with contact and other information. We may also retain a record of any communications with you or the activities you perform.
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Data from these sources is processed to supply you with information that you request from us and be used for direct marketing and analytic purposes.

Event Data

When you register for an Autymate event, we will collect contact information from you, and when you attend, we will retain a record of your participation.
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Event subscription data is collected to provide you with access to events that you have requested. We may also use your contact information for direct marketing purposes. Event attendance data is processed by us to understand our user base better and for marketing purposes.

Support Ticket Data

When you submit a support ticket through our systems, we will collect company and contact data and record activity related to your request.
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We process the information submitted as part of support tickets to help you use the Service, contact you about your request(s), and improve our products and services.

Blogs and Community Forums

The Service offers publicly-accessible blogs or community forums. You should be aware that any information provided in these areas may be read, collected, and used by others who access them. If you elect to post something in a public area of our Service, any Personal Information or content that you voluntarily disclose for posting to the Service, becomes available to the public, as controlled by any applicable privacy settings. Suppose you remove information that you posted to the Service. In that case, copies may remain viewable in cached and archived pages of the Service or if other Users have copied or saved that information. To request removal of your Personal Information from our blog or community forum, contact us at privacy@autymate.com. In some cases, we may not be able to remove your Personal Information.
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From time to time, we post customer testimonials on Sites that may contain Personal Information. We obtain the customers' consent to post their names along with their testimonials.
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We process the information submitted by you to our blogs and community forums to help users report and resolve problems with the Service, communicate with users of the Service, and improve our products and services.

Educational Programs

When you participate in any program or request certification in any educational offerings provided by Autymate, we will collect general contact information from you and retain a record of your participation and learning progress, your consumption of educational content, and any of your usage of the programs. This information may be used and publicly displayed (solely at your discretion) for certification purposes. Autymate may disclose this information for marketing or promotional purposes. It may be shared with other users, including the admin in your company, organization, or team, who are also a part of the Autymate Platform.

Information We Receive From Third-Party Sources

Some third parties provide us with Personal Information about you, such as the following:

Account information for third party services: If you interact with a third-party service when using our Services, such as if you use a third-party service to log-in to our Services (Slack, Google, Salesforce, Office 365, Intuit or Infusionsoft), or if you share content from our Services through a third party social media service, the third party service will send us information about you, such as information from your public profile, if the third-party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third-party service.

We process this information to provide Single Sign-On, which is part of our Services.
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We may also receive information associated with your use of the website from third-party software:

Augmented tracking data: If you visit our site and your email or other identifying data is known from interactions with our site or with other sites, then our third-party service providers may supply additional information to us associated with your site usage history. This information could include your name, social media user id(s), and profiles, if known and publicly available.
User activity data: We may monitor and record your activity while visiting our site

We process this information to understand our website users better, improve our Service, and use augmented tracking data for direct marketing purposes.

Information We Automatically Collect When You Use Our Services

Some Personal Information is automatically collected when you visit our site or use our Services through cookies and other tracking technologies. See our Cookie Policy to describe these technologies and your rights and options concerning them.

Use and Disclosure of Personal Information

Autymate may use Personal Information provided to operate, improve upon, and personalize the Service, for billing identification and authentication, to contact and communicate with you about the Service and your use of the Service, to support the use of the Service, to send marketing materials (subject to your opt-out option), for research purposes, and to generally improve the content and functionality of the Service. We may also combine your Personal Information with third-party analytics information to build a broader profile of our Users so that we can serve you better and provide custom, personalized content and communication. Additionally, we may use the Personal Information we collect for identification and authentication and fraud prevention, analyze Site usage, improve the Service, internal market research, troubleshooting problems, enforce our Terms of Service, and as otherwise outlined in this Policy. Note that we will never email you to ask for your account information; if you receive such an email, please forward it to help@autymate.com.
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Autymate may use your cell phone number to call or text you to provide the Service. If you would like more information about our Policy or opt-out, please review our Terms of Service.
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We use financial information solely as authorized by you per the Service to process your payments.

Third-Party Service Providers

Autymate shares Personal Information with its third-party service providers (such as its credit card processors, learning management systems, support services, and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high-quality user experience.
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We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, and other information to improve the Service.
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Autymate may store Personal Information in third-party marketing, CRM, and mail-management software to facilitate interactions with users or potential customers.
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In all situations where Autymate discloses Personal Information to third parties acting as service providers or "agents" on behalf of Autymate, Autymate will require the recipient to protect and only use Personal Information per this Privacy Policy. We do not permit our service providers to use the Personal Information we share for their marketing purposes.

Analytics and Logs

We may collect and use the analytic information from our systems and from third parties together with your Personal Information to build a broader profile of our Users so that we can serve you better.
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Autymate gathers certain information automatically and stores it in log files. This information includes internet protocol addresses and browser, internet service provider, referring/exit pages, search terms, operating system, date/time stamp, and clickstream data. Occasionally, we may connect Personal Information to information gathered in our log files, as necessary to improve the Service for individual customers. Otherwise, we generally use this information as we would any Usage Data to analyze trends, administer and maintain the Service, or track usage of various features within the Service.

Other Information Sharing

In addition to the purposes described above, we disclose Personal Information to respond to subpoenas, court orders, legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to any person's physical safety, violations of our Terms of Service, or as otherwise required by law.
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We may share information, including Personal Information, with any member of the Autymate, which includes any entity that controls, is controlled by, or under common control with Autymate.

Auty Mations

Customer Data

The Autymate Service allows users to connect to Third-Party Applications, which may pull data from those applications into Autymate's servers periodically or on-demand, and pass data from the Autymate Service onward to other Third-Party Applications.
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These interoperations with Third-Party Applications and the related transfers are done only under the direction of, and under the sole control of, Autymate users. By using the Service, you warrant that Autymate has your permission to perform any such transfers on your behalf, notwithstanding that these may contain personal data and may cross international borders. Autymate does not control the privacy practices of any Third-Party Applications to or from which you may transfer data. You warrant that when connecting to such Third-Party Applications and sharing Customer Data, you have read and actively given your consent to the terms and conditions and privacy terms of those Third-Party Applications. You acknowledge and agree that such Third-Party Applications may collect any Customer Data that you make available to them, which may not be collected by Autymate or described in this Policy.
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Customer Data may temporarily be stored in our systems as part of processing and retained for a limited time to support Service features such as history logging and error recovery.
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Autymate protects Customer Data using commercially feasible methods from interception or alteration.
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Autymate will not examine or distribute any Customer Data except as provided in our Terms of Service or as required by law. Autymate may use automated tools to analyze Customer Data in an aggregate and non-identifiable form to improve the Service.

Links to Other Websites

The Service contains links to websites and applications other than the Service, including websites and applications operated by affiliates and other third parties. Please be aware that we do not determine and we are not responsible for the privacy practices or content of websites and applications operated by third parties. Your browsing and interaction on any third-party website or Service, including those that have a link on our website, are subject to that third party's own rules and policies. We encourage you to be aware when you leave the Service, and read the privacy statements of third-party websites and applications linked to the Service. Autymate does not endorse and is not responsible for third parties' practices or their websites or applications. You agree that we are not responsible for, and we do not control any third parties that you authorize to access your User Content or Recipe Content. If you are using a third-party website or Service and allow such third-party access to your User Content or Recipe Content, you do so at your own risk. This Policy applies only to information collected by the Service.

Choice

We process and store information on behalf of our customers. You may decline to submit any Personal Information through the Service; in which case we may not be able to provide certain services to you. Please refer to your mobile device or browser's technical information for instructions on how to delete and disable cookies and other tracking/recording tools. Note that disabling cookies on your mobile device or browser may prevent our business partners or us from tracking your browser's activities with the Service. However, doing so may disable many of the features available through the Service. If you are an Autymate customer and would like to opt-out of getting marketing communications from Autymate, please contact us at privacy@autymate.com or follow the unsubscribe instructions included in such marketing emails. Requests to opt-out of transfers to our third-party vendors may also be submitted, but data sharing limitations may make it difficult or impossible to provide the Service after an opt-out.

Correcting and Updating Your Information

Customers may update or change the Personal Information they have provided Autymate by logging into the Service and providing such additional information where applicable. If you are our customer and would like to gain access to or request deletion of information we have collected as data controllers, please contact us at privacy@autymate.com. We will use commercially reasonable efforts to respond to such queries within 30 business days but are not liable for any failure to do so.
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Autymate has no direct relationship with the individuals or companies with whom our customers may interact using the Service. Any such individual seeking access to or who would like to correct, amend, or delete data stored in the Service should direct his query to the applicable Autymate customer acting as the data controller for such information.

Do Not Track

We do not track or respond to browser "Do Not Track" requests.

Data Retention

Autymate will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We may further retain and use this Personal Information as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements. We have established internal policies to delete data from customer accounts following the customer's subscription to the Service.

Children's Personal Information

Autymate does not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Service. We encourage parents and legal guardians to monitor their children's Internet usage and help enforce our Policy by instructing their children never to provide Personal Information on our Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to Autymate through our Service, please contact us, and we will use commercially reasonable efforts to delete that information from our databases.

Your California Privacy Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information we share with our affiliates and third parties for marketing purposes and providing contact information for such affiliates and third parties. If you are a California resident and would like a copy of this notice, please submit a written request to privacy@autymate.com or Autymate LLC, 3221 Ruckriegel Pkwy # B, Louisville, KY 40299, Attn: Legal.

CCPA

Suppose you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 ("CCPA") and Autymate is a 'business' as defined under CCPA, subject to the provisions of the CCPA and this Privacy Policy. In that case, you have the right to exercise the following privacy rights under CCPA:

Right to request access to information about Categories of Personal Information Autymate has collected about you, specific pieces of Personal Information Autymate has collected about you, categories of sources from which the Personal Information is collected, business or commercial purpose for collecting Personal Information, and categories of third parties with whom the business shares Personal Information.
Right to request for deletion of any Personal Information collected about you by us.
Right to opt-out of the sale of Personal Information. Please note that we do not sell Personal Information we collect from you, per the definition of sell in the CCPA and its supplemental regulations.
Right against discrimination because you exercised the rights available to you.
Right to protection against waiver of rights.

You can exercise the rights described above by sending an email to privacy@Autymate.com. You may exercise these rights by yourself or via an authorized agent who meets the agency requirements of CCPA. Once you exercise your forgoing rights, you agree to receive communication from us seeking information from you to verify you to be the consumer. We have collected the Personal Information and other information as reasonably required to fulfill your request. Please note that we will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the consumer from whom we collected Personal Information, as well as sufficient details to help us handle the request.
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You can find the categories of Personal Information collected and disclosed under the section 'Personal Information We Collect' and the types of third parties to whom the Personal Information may be disclosed under the section 'Use and Disclosure of Personal Information.'
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If you are a 'business' as defined under CCPA and Autymate is a 'service provider' as defined under CCPA. Subject to the provisions of the CCPA and our Privacy Policy, You may entrust information that you or your organization control to Autymate in connection with the use of our Service or for requesting professional support for our Service. You determine the purposes and means of processing Personal Information. We will not use or disclose Personal Information for any purpose other than to perform or improve our Service or professional support for our Service.
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You can find the categories of Personal Information collected and disclosed under the section 'Personal Information We Collect.' The types of third parties to whom the Personal Information may be disclosed are under the section 'Use and Disclosure of Personal Information.'

EU Members

If you are an EU member individual, our EU Users Privacy Policy terms apply to you, in addition to the policies in this document.
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Changes to the Privacy Policy

We may, in our sole discretion, modify or update this Policy from time to time. Suppose we make any material changes to this Policy. In that case, we will endeavor to notify you by email or by posting a prominent notice on the Sites prior to the change becoming effective but will not be liable for any failure to do so. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy. If you do not accept the terms of this Policy, your only remedy is to discontinue use of the Service.

Business Transactions

Autymate may assign or transfer this Policy, and your User account and related information and data, including any Personal Information, to any person or entity that acquires all or substantially all of the business, stock, or assets of, or is merged with Autymate. We may also transfer or assign such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, or similar transactions or proceedings, provided that the recipient of such information will continue to be bound by the terms of this Privacy Policy.

Contact Us

If you have questions regarding this Policy or about the privacy practices of Autymate, please contact us by email at privacy@autymate.com or at:
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Autymate, LLC
41 Peabody St
Nashville, TN 37210-2125

Autymate Privacy Policy

Last updated September 09, 2024

Autymate Privacy Policy

This Privacy Notice for Autymate LLC (doing business as Autymate) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at Autymate.com, or any website of ours that links to this Privacy Notice
Download and use our mobile application (Autymate), or any other application of ours that links to this Privacy Notice
Autymate is a powerful app designed to seamlessly connect and unify your business apps into a single, actionable dashboard. By turning your app data into detailed, drill-down views, Autymate helps you track key performance indicators across marketing, sales, finance, and operations with ease. With its simple setup and automation capabilities, Autymate saves time, reduces manual tasks, and empowers teams to make data-driven decisions quickly and effectively.
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at Support@Autymate.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our* [**table of contents*](#TABLE-OF-CONTENTS) *below to find the section you are looking for.***

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://app.Autymate.com/settings/profile, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

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1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
job titles
usernames
contact preferences
billing addresses
debit/credit card numbers
contact or authentication data
passwords
mailing addresses

Optional Account Data. In addition to the essential account data, you may voluntarily provide optional information, such as your phone number, role/title, company name, company size, profile photo, and additional notification email addresses. These are used for various purposes, including user identification, improving user experience, and providing notifications. Role/title and company size may also be used for internal marketing analysis.

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

financial data
genetic data

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://support.stripe.com/topics/privacy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Publicly Shared Information. If you participate in any public areas of our Services, such as blogs or community forums, any personal information you provide may be collected and used by others. Please note that we may not be able to remove all traces of publicly shared information if you delete it from your account. Contact us if you require assistance in removing any public posts.

Testimonials and Public Data Sharing. From time to time, we may post customer testimonials on our website that include personal information such as names, with the customer’s consent. If you participate in public forums or blogs, we may share that data according to your privacy settings.

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Google User Data UsageWe only use Google user data to provide and improve the functionality of our application. We do not use Google user data for any other purposes, such as marketing, analytics, or advertising unless they are directly related to improving user experience within the application.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To respond to support tickets. We may process your company and contact data when you submit a support request, allowing us to assist with your issue and improve our products and services.
To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To provide educational programs and certifications. We may process your personal information when you participate in any of our educational offerings or certification programs, including your contact details and participation records. You may choose to have certifications displayed publicly.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent. We obtain your explicit consent before processing your personal information for certain purposes, such as sending marketing emails or using cookies for analytics tracking. You can withdraw this consent at any time by adjusting your preferences in your account settings or contacting us directly.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
Analyze how our Services are used so we can improve them to engage and retain users
Support our marketing activities
Diagnose problems and/or prevent fraudulent activities
Understand how our users use our products and services so we can improve user experience
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions provided certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
For identifying injured, ill, or deceased persons and communicating with next of kin
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
If the collection is solely for journalistic, artistic, or literary purposes
If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In the event of a corporate transaction, such as a merger or acquisition, your account and related information (including personal data) may be transferred to a successor entity. Any such entity will continue to be bound by the terms of this Privacy Policy.
Third-Party Applications. When using our Services, you may connect third-party applications (such as Google, Salesforce, or Intuit) to transfer data between these services and our platform. We do not control the privacy practices of third-party applications and recommend reviewing their privacy policies before connecting. These transfers are performed at your direction and under your control, and we ensure the security of data passing through our systems. Also, we may share your data with trusted third-party vendors or sub-processors who assist us in providing our Services (e.g., cloud storage providers, payment processors). These vendors are contractually obligated to protect your information and may not use it for any purpose other than providing the services we’ve contracted them for. A full list of sub-processors is available upon request.
When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We use certain Google Maps Platform APIs to retrieve certain information when you make location-specific requests. This includes: Address Geo Codes for Address Entered for Business Locations; and other similar information. A full list of what we use information for can be found in this section and in the previous section titled "HOW DO WE PROCESS YOUR INFORMATION?" Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. The Google Maps Platform APIs that we use store and access cookies and other information on your devices. If you are a user currently in the European Economic Area (EU countries, Iceland, Liechtenstein, and Norway) or the United Kingdom, please take a look at our Cookie Notice.
Google User Data Sharing. We do not transfer or share any Google user data with third parties, except where necessary to provide or improve the functionality of our services. For example, third-party service providers involved in cloud storage or hosting are required to only use such data to help operate our app, and they are contractually obligated to safeguard this data.
If we transfer your personal information outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect it, such as the use of Standard Contractual Clauses or reliance on decisions of the European Commission regarding adequate data protection in those countries.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?"

We may connect personal information to logs and usage data as necessary to improve the Services for individual customers. This may include combining log data with other collected information, such as your contact details, to troubleshoot specific issues or customize your experience.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?" You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

AI automation
AI insights
AI applications

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.

How to Opt Out

We believe in giving you the power to decide how your data is used. To opt out, you can:

7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. We have established internal policies to delete data from customer accounts following the end of the customer's subscription. Backup data may be retained temporarily to ensure service continuity.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

In the event of a data breach, we will notify you and the relevant regulatory bodies as required under applicable laws (such as the GDPR) within 72 hours of becoming aware of the breach. We will also inform you about the nature of the breach and advise on actions to protect your information.

10. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at Support@Autymate.com.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. If you wish to opt out of third-party data sharing for marketing purposes, you can request this by contacting us directly at support@Autymate.com. Please note that limiting data sharing with third parties may affect our ability to provide the Services.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at Support@Autymate.com.

12. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information as defined in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	YES
C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	NO
G. Geolocation data	Device location	NO
H. Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive personal Information	Account login information, financial information including account access details and genetic data	YES

We only collect sensitive personal information, as defined by applicable privacy laws or the purposes allowed by law or with your consent. Sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You may have the right to limit the use or disclosure of your sensitive personal information. We do not collect or process sensitive personal information for the purpose of inferring characteristics about you.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

Category A - As long as the user has an account with us
Category B - As long as the user has an account with us
Category H - As long as the user has an account with us
Category L - As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

Depending upon the state where you live, you may also have the following rights:

Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law)
Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law)
Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting https://app.Autymate.com/settings/profile, by emailing us at support@Autymate.com, Chat Support or any of these support channels: https://support.Autymate.com/hc/en-us/articles/28476325703828-How-to-Get-Support-with-Autymate-ai, or by referring to the contact details at the bottom of this document.

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at Support@Autymate.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

14. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Australia

We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 (Privacy Act).

This Privacy Notice satisfies the notice requirements defined in the Privacy Act, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

offer you the products or services that you want
respond to or help with your requests
manage your account with us
confirm your identity and protect your account

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.

15. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

16. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at Support+Privacy@Autymate.com, by phone at 1 (502) 276-7002 or contact us by post at:

Autymate
41 Peabody St
Nashville, TN 37210
United States

For GDPR or other data protection inquiries, you can contact our Data Protection Officer (DPO) directly at Support+privacy@Autymate.com.

17. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://app.Autymate.com/settings/profile.

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